FAQs
FAQs – Straticon Merch Store
Welcome! Here you’ll find everything you need to know about earning credits, shopping, and getting your Straticon gear. Click a question to expand and see the answer!
How to Earn Credits
Credits are earned by being All In! That includes:
- Company milestones & anniversaries
- Recognition programs (safety, teamwork, special awards)
- Participation in company events
- Spot awards or special initiatives
Your earned credits will appear in your account automatically.
Redeeming Credits
- Browse the store and add your favorites to your cart!
- Employees with earned credits will see them automatically applied at checkout.
- Credits are non-transferable and have no cash value.
Credit Expiration
Credits don't expire, they roll over!
Shipping & Delivery
- Orders are fulfilled by our Straticon team.
- Standard shipping: 3–5 business days.
- Tracking info will be emailed once your order ships.
- Need special delivery or have delays? Contact Support.
Returns & Exchanges
- Items must be in new condition with tags attached.
- Submit a Return/Exchange Request through the store.
- Exchanges are subject to item availability.
- Credits used on returned items will be refunded to your account.
Combining Credits & Offers
Credits cannot be combined with other discounts unless specifically noted.
Out of Stock Items
Out-of-stock items are labeled in the store. Join the Waitlist to be notified when the item is back.
Taxes & Fees
- Shipping is typically covered for employees.
- Taxes may apply depending on company policy. Contact Support if unsure.
Contact Support
Questions about your order, credits, or store issues? Reach out:
- Email: info@straticon.com
- Phone: 772-485-7787
Other Info
- Limited-edition items may sell out quickly — act fast!
- Credits are non-transferable and have no cash value.
Pro Tip: Bookmark your store and check back for new merch drops — there’s always something fun to grab!
